Port Macquarie-Hastings businesses have championed the Customer Care philosophy and for their efforts have earned for the region a national customer service award.
Port Macquarie-Hastings Council’s Customer Care Program was lauded at the 2009 Australian Service Excellence Awards, winning the title of Most Customer Focused Region in the nation.
To celebrate the commitment of local business to the program, Council will host Customer Care Week between February 8-12 as a way of promoting the benefits of exceptional and consistent customer service as well as showcasing some of the outstanding efforts by the 300-plus members of its Customer Care Program.
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Port Macquarie-Hastings Council’s Customer Care Program has received national recognition with the Hastings being named the ‘Most Customer Focused’ region in Australia at last night’s prestigious Australian Service Excellence Awards held in Sydney.
National Award winners in the Customer Service Institute of Australia Awards (CSIA) must demonstrate high standards of management, training and commitment to excellence.
Port Macquarie-Hastings Council’s General Manager, Andrew Roach believes the award will provide a significant springboard for further success
“This national award indicates our businesses are outstanding in serving their customers. The Customer Care Program has more than 300 active members, all of whom are committed to high quality service. I would like to pay tribute to each of the accredited businesses who have invested in service excellence through the Customer Care Program,” said Mr Roach.
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The Port-Macquarie-Hastings region has been lauded as setting the benchmark for customer service following an assessment by Customer Service Institute of Australia (CSIA) judges this week, in the lead-up to the New South Wales finals of the Australian Service Excellence Awards.
A contingent of Port Macquarie-Hastings Council representatives including general manager Andrew Roach will travel to Sydney on October 22 to find out if the region is State leader for customer service.
Port Macquarie-Hastings Council’s Customer Care Program has been nominated as a NSW finalist in the 2009 Australian Service Excellence Awards.
An awards program initiated by the Customer Service Institute of Australia, Council’s entry is in the running for the top prize in the Local Government category. If successful, it will be the second time the Customer care program has won the prestigious accolade.
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Council’s Economic Development Section originated the award-winning Customer Care Program to help boost the commercial appeal of the Hastings area for both locals and visitors alike. The objective is to have this area widely recognised for its high quality customer service, as a further incentive to visitors in the highly competitive travel and tourism market.
The great success of the Customer Care Program – run on a very limited budget by dedicated Council staff and a volunteer Board of industry representatives – is evidenced by the strongly growing membership and the number and high standard of submissions for this year’s awards.
More than 260 businesses have now made a commitment to delivering better customer service by joining the Customer Care program. To be recognised as a finalist in these awards is strong affirmation of a business’ achievement of excellent customer service, and all finalists are to be congratulated. At the awards ceremony, the best of the best were recognised for their leadership in providing customer service excellence.
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